How do I contact you?
Please email firstname.lastname@example.org with your questions or order concerns and our customer service team will reach out to you.
How can I pay for my order?
All our orders are paid for online. We accept Visa, Mastercard, American Express, PayPal, and Apple Pay. Checks in the mail and C.O.D. are not available options.
What is the order and fulfillment process?
All orders must be placed online. Orders are processed Monday through Friday until 11:00 AM PST. Orders placed after 11:00 AM on Friday or over the weekend will not be processed for fulfillment until Monday morning.
Unless noted on the product page, we require 1-3 days to process an order and approximately 1-3 days to ship an order.
How does shipping work?
After your order is processed, it will ship from one or more of our warehouses throughout the U.S. If you have ordered multiple items, they may arrive in different packages due to warehousing locations.
Once your package is on the move with your courier, we will email you a tracking number. Unfortunately, Kink Store does not have any control over the practices, schedules and methods of any courier service. If any issues arise with shipping, we are happy to assist you the best we can. However, once the package is shipped, you will likely need to communicate all shipping issues directly with the courier.
We now offer shipping insurance with Route. When viewing your cart you have the opportunity to add shipping protection for damage, loss, and theft. Please visit www.route.com for more information.
How are packages boxed and addressed?
We pack your goods in plain brown cardboard boxes, manila envelopes, or courier branded boxes i.e. USPS, UPS, or FedEx. There is no Kink branding on the outside of the box or on the shipping label. We take your privacy seriously and make sure all shipments are discreet.
Why is someone contacting me for more money to deliver my order (international shipping)?
Our international customers should expect additional fees due when your package arrives in your country. Most countries will require duties and taxes to be paid for imported items. These charges are not included in the shipping prices paid when placing an order on Kink Store. If additional duties or taxes are required by your country, you will be contacted by your selected courier when your package has arrived at your country’s border. These fees must be paid in order to release your package to your destination. Orders successfully shipped to the border of your country, but refused further delivery by customer, are nonrefundable. Kink Store is also not responsible for any items seized at the border for any reason.
How does the charge appear on my bank statement?
Charges to your credit card from Kink Store appears on your statement as “CE LLC”
Can I get a refund?
Refunds are not offered on all products found on Kink Store. For some purchases refunds may be offered but additional conditions exist. Unused items that are accepted for refund are subject to a 25% restocking fee. Used products will generally be ineligible for refunds unless a defect is noted, in which case we will work with you and the manufacturer to resolve the issue. Refunds will be determined on a case by case basis. If any product purchased by you is not covered under this refund policy, Kink reserves the right at its sole discretion to decide whether or not you are entitled to a refund for that particular product. Kink branded merchandise is ineligible for refunds.
Can you find me that toy in that one scene?
We are very happy to try! When asking about a specific toy, please give us as much information as possible. The name of the scene, a short description of the toy, and/or an image will help us better help you with your request.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. However, please make sure to add all the required information in regards to the address, so we can ship your purchase.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.