Frequently asked questions

Refunds are not offered on all products found on Kink Store.  For some purchases refunds may be offered but additional conditions exist.  Unused items that are accepted for refund are subject to a 25% restocking fee. Used products will generally be ineligible for refunds unless a defect is noted, in which case we will work with you and the manufacturer to resolve the issue. Refunds will be determined on a case by case basis. If any product purchased by you is not covered under this refund policy, Kink reserves the right at its sole discretion to decide whether or not you are entitled to a refund for that particular product. Kink branded merchandise is ineligible for refunds.

 Click here for full Return Policy

We all love to shop online from the convenience of our homes and with all of the various product options here at the Kink Store, decisions can become overwhelming. To make your decisions a bit easier, we've provided hi-touch photos and detailed product descriptions, provided by the manufacturer.  Please note that product color may slightly vary due to photographic lighting sources or your monitor settings. Please do your research on your desired products before making a purchase. If you require any additional assistance with your purchase, please feel free to contact customer service at help@kinkstore.com. We are more than happy to answer any questions you may have! 

Due to the personal and intimate nature of the items we sell, refunds are not offered on all products found on Kink Store. We cannot accept opened toys, even if unused, for health reasons. 

We apologize for the inconvenience, but we want to ensure that no customer receives an opened product and for that reason we have set a strict return policy. The Kink Store reserves the right at its sole discretion to decide whether or not you are entitled to a refund for that particular product. Kink branded, or print on demand, merchandise is ineligible for refunds.

Exceptions

Items eligible for exchange include those that are defective, damaged during transit, or not as described on our website. Exchanges are also accepted for items with faulty components or workmanship issues.

We regret that we cannot accept exchanges for items returned due to unwanted reasons or a change of mind. Additionally, items that have been used, washed, or altered from their original condition are not eligible for exchange.

If you believe your item qualifies for an exchange, please contact our customer service team within 30 days of receiving your order. Provide your order number, details of the item(s) you wish to exchange, and a brief explanation of the issue.

Our team will carefully review your exchange request and may request additional information or evidence, such as photos or videos of the item. We will assess whether the item meets our exchange criteria based on the information provided.

If your exchange request is approved, we will provide you with instructions on how to return the item(s) to us. Once we receive and inspect the returned item(s), we will process the exchange and dispatch the replacement item(s) promptly.

Refunds are issued only for eligible returns where a replacement item is unavailable. Refunds will be processed using the original payment method within 3 to 10 business days of receiving the returned item(s).

While items returned due to unwanted reasons are not eligible for exchange, we are here to assist you. If you have concerns about an item, please contact us, and we will do our best to address your inquiries or provide guidance on other options available.

If you have any questions or need assistance regarding our exchange policy, please do not hesitate to reach out to our customer service team. We are committed to ensuring your satisfaction.

Lost & Stolen Packages

We know how frustrating this situation can be. When you place an order with us we automatically include the option of Route Shipping Insurance to protect you from lost or stolen packages.
Please visit https://claims.route.com/. They will request the email address you placed your order with, as well as your Kink Store order number. Please take advantage of this feature.
If you opt out of insurance for your shipment, The Kink Store is not responsible for covering the cost of lost or stolen packages and we are unable to track further or recover your package. If you did not opt in to Route insurance and have a lost or stolen package we recommend filing a claim with the carrier (UPS, USPS, etc.) using your tracking number.