Discreet Packaging

We take your privacy seriously and make sure all shipments are discreet. We pack your goods in plain brown cardboard boxes, manila envelopes or courier-branded boxes (USPS, UPS or FedEx). There is no Kink branding on the outside of the box, including on the shipping label.

Free Shipping

All US domestic orders over $119 qualify for free shipping.  Exemptions include heavy items like dungeon furniture, sex machines, sex gliders and sex dolls. Our free shipping policy may vary during seasonal sales and special events.

Address Corrections

Please be diligent about your delivery address!  Customers are solely responsible for ensuring that the shipping address is correct. If the shipment carrier is unable to deliver to the address you provided and you request another delivery attempt, you will be responsible for any additional shipping fees.

Shipping Insurance

Shipping insurance via Route is selected by default and requires an additional fee. To opt out of Route coverage, just untick the Route checkbox in your cart.

If you decline shipping insurance, Kink Store will not be responsible for covering the cost of lost or stolen packages, and we will be unable to further track or recover your package. If your package is lost or stolen and you haven't purchased shipping insurance, we recommend filing a claim directly with the carrier (UPS, USPS or FedEx) using your tracking number.

Order Fulfillment

All orders must be placed online. Orders are processed Monday through Friday and will ship from one or more of our warehouses throughout the United States. If you have ordered multiple items, they may arrive in different packages. Once your package is on the move with the courier, a tracking number will be emailed to you. 

International Shipments

Please check to ensure that your items are allowed in your country before ordering. Kink Store is not responsible for, nor will we issue refunds for, items seized or disallowed by customs inspectors for any reason.

Once the item is delivered to your country, you are solely responsible for retrieving it. Customers are solely responsible for communications and notifications with customs. Kink Store is not responsible for, nor will we issue refunds for, items not picked up from customs because of missed messages or miscommunications between customs and the customer.

Customs Declarations

A customs declaration is obligatory paperwork that accompanies international shipments. It provides comprehensive details about the contents, value and origin of the transported goods. Kink Store provides discreet product information on these customs forms; however, we cannot send blank or inaccurate customs declarations.

Customs Fees

International customers should expect and will be solely responsible for any additional customs fees due when the package arrives in the destination country. These additional fees are not included in the original shipping price.

If additional duties or taxes are required by the destination country, the customer will be contacted by the selected courier when the package has arrived at the destination country’s border. These fees must be paid in order for the courier to release the package to the final destination.

We reserve the right to modify this policy at any time.

Have questions about international or domestic shipping? Email us at help@kinkstore.com.