What is the order and fulfillment process?
All orders must be placed online. Orders are processed Monday through Friday until 11:00 AM PST. Orders placed after 11:00 AM on Friday or over the weekend will not be processed for fulfillment until Monday morning. Unless noted on the product page, we require 1-3 days to process an order and approximately 1-3 days to ship an order.
How does shipping work?
After your order is processed, it will ship from one or more of our warehouses throughout the U.S. If you have ordered multiple items, they may arrive in different packages due to warehousing locations. Once your package is on the move with your courier, we will email you a tracking number. Unfortunately, Kink Store does not have any control over the practices, schedules, and methods of any courier service. If any issues arise with shipping, we are happy to assist you the best we can. However, once the package is shipped, you will likely need to communicate all shipping issues directly with the courier. We now offer shipping insurance with Route. When viewing your cart, you can add shipping protection for damage, loss, and theft. Please visit www.route.com for more information.
How are packages boxed and addressed?
We pack your goods in plain brown cardboard boxes, manila envelopes, or courier branded boxes i.e. USPS, UPS, or FedEx. There is no Kink branding on the outside of the box or on the shipping label. We take your privacy seriously and make sure all shipments are discreet.
Why is someone contacting me for more money to deliver my order (international shipping)?
We ship to most countries worldwide, but not all, due to obscenity laws of specific countries. Please check to ensure that your items are allowed in your country before ordering. We cannot be responsible for, nor issue refunds for, items seized or disallowed by customs inspectors.You will be responsible for any additional customs fees on your end. Kink provides discreet product information on the customs forms that we provide during shipping. We cannot send blank customs declarations, or inaccurate customs descriptions.If you have questions about international shipping, please contact us by emailing firstname.lastname@example.org