Can I get a refund?
We all love to shop online from the convenience of our homes and with all of the various product options here at the Kink Store, decisions can become overwhelming. To make your decisions a bit easier, we've provided hi-touch photos and detailed product descriptions, provided by the manufacturer. Please note that product color may slightly vary due to photographic lighting sources or your monitor settings. Please do your research on your desired products before making a purchase. If you require any additional assistance with your purchase, please feel free to contact customer service at firstname.lastname@example.org. We are more than happy to answer any questions you may have! Due to the personal and intimate nature of the items we sell, refunds are not offered on all products found on Kink Store. We cannot accept opened toys, even if unused, for health reasons. We apologize for the inconvenience, but we want to ensure that no customer receives an opened product and for that reason we have set a strict return policy. The Kink Store reserves the right at its sole discretion to decide whether or not you are entitled to a refund for that particular product. Kink branded, or print on demand, merchandise is ineligible for refunds.
Are there exceptions?
For some purchases, refunds may be offered but additional conditions exist. Unused items or refused/returned shipments that are accepted for refund are subject to a 25% restocking fee. Used products will generally be ineligible for refunds unless a defect is noted, in which case we will work with you and the manufacturer to resolve the issue. Refunds will be determined on a case by case basis. If any product purchased by you is not covered under this refund policy, The Kink Store reserves the right at its sole discretion to decide whether or not you are entitled to a refund for that particular product.
All returns must include the original packaging, paperwork, manuals, and accessories. Incomplete returns may result in the package being returned to you, and denial of your refund. If you are provided with an RMA number, please put it on the outside of your package (MH). If no defect is noted, you are responsible for return shipping fees in addition to a 25% restocking fee. You may be asked to provide proof of return postage during the return process.
Damaged/Defective: Items that may have been damaged in transit, or are found to be defective upon arrival, can be returned for a full refund or replacement. Please contact us within 30 days of having received the damaged/defective item so we may issue you a return authorization and shipping label. You may be asked to provide a photo or video as proof of damage upon arrival, in lieu of physically returning the item.After 30 days of delivery, if your item becomes defective you may be eligible for a replacement. Defective items with a valid manufacturer warranty will be replaced directly through the manufacturer. Please contact us if you need assistance with contacting the appropriate parties.What Cannot Be Returned:
Any item designed to come in contact with the genitals or bodily fluids (saliva, semen, urine, blood, etc.). Once these types of items leave our warehouse they are considered used and unsellable. Please make sure to inspect your items upon arrival.
What Can Be Returned:
Novelty items (books, pins, etc.)
I never received my package!
We know how frustrating this situation can be. When you place an order with us we automatically include the option of Route Shipping Insurance to protect you from lost or stolen packages.Please visit https://claims.route.com/. They will request the email address you placed your order with, as well as your Kink Store order number. Please take advantage of this feature.If you opt out of insurance for your shipment, The Kink Store is not responsible for covering the cost of lost or stolen packages and we are unable to track further or recover your package. If you did not opt in to Route insurance and have a lost or stolen package we recommend filing a claim with the carrier (UPS, USPS, etc.) using your tracking number.